Our Returns Procedure
We hope you will be pleased with your Helly Hansen Workwear purchase. However should you wish to return anything bought from us, we will be happy to refund or exchange a product provided it is in fully resaleable condition. Returns should be made within a reasonable time (21 days) and in original, undamaged packaging.
If we find that the product has not been returned to us in fully resaleable condition, we reserve the right to refuse a refund on the item, or deduct up to 20% of the original selling price from the refund amount.
Please read and follow the process below to ensure a speedy credit / replacement.
- Make sure the item(s) have not been used and are in the original packaging
- If you wish to return any unused item please telephone 0845 603 3103 for a return authorisation number and post back the goods. Any goods without an authorisation number will be refused.
- Please clearly mark on the outside of the return package the authorisation number you have been given.
- Please make sure you enclose either the delivery note or Invoiced with any return. Otherwise we will have to return the goods back to you without this paperwork accompanying any return.
- You will be credited as soon as we have received the returned item(s).
The credit will only be made to the same bank account /credit card used to pay for the goods. Please allow up to 10 working days for the amount to be cleared.
Frequently Asked Questions
1. What should I do if an item doesn´t fit or I don't like it?
No problem just follow the below process to ensure a speedy credit / replacement
- Return it to us within 21 days make sure the item(s) have not been used and are in the original packaging in a resalable condition
- Complete our returns procedure before sending us back the item(s).
Once we receive the item(s) and completed returns form at your request you will either be credited or a replacement will be sent.
The credit will only be made to the same bank account/credit card used to pay for the goods. Please allow up to 10 working days for the amount to be cleared.
2. What should I do if an item is faulty when it's delivered?
First we would say sorry, this happens only once in a blue moon, you go straight to the front of the queue to get this problem resolved as quickly as possible. To do this we need you to follow our returns procedure.
Once we receive the item(s) and completed returns form at your request you will either be credited or a replacement will be sent.
The credit will only be made to the same bank account /credit card used to pay for the goods. Please allow up to 10 working days for the amount to be cleared.
3. What should I do if an item is discovered to be faulty once I have worn it?
Due to strict health and safety regulations all used clothing must be washed before you send it back to us. If we receive goods that are not clean we will have to send them back to you as we will be unable to inspect the item(s).
Please follow the returns procedure. Once we receive the item(s) and completed returns form at your request you will either be credited or a replacement will be sent.
The credit will only be made to the same bank account /credit card used to pay for the goods. Please allow up to 10 working days for the amount to be cleared.
4. Who pays for the post cost on returned items?
If an item(s) are faulty we refund up to £10 carriage. If your return cost is more please Contact Us and we will arrange collection.
If something needs to come back to us because it does not fit or you no longer want the item(s) you will be required to cover the postage costs.
We strongly recommend you use recorded delivery or registered post to return items so as to cover yourself against loss.